Inquiry Wizard is an online inquiry tracking application as well as a small customer relationship management software that helps freelancers keep track of the inquiries they have received. In addition, it allows freelancers to determine when these inquiries lead to actual projects, and lets them view which customer contact medium (e-mail, phone, etc.) brings in the most inquiries.
Inquiry Wizard is a FREE SaaS solution. All that is required is a high speed internet connection and a web browser.
Inquiry Wizard is a tool that Dagmar Jenner of UNIVERSITAS Austria recommended. She writes:
When is the best — read: slowest — time of the year to go on vacation? Who is my best client in terms of translation volume? What is my proposal-to-job ratio? Do most potential clients contact me via e-mail or phone — and can I fire my fax? All of the above are important questions for which I wanted to find statistically valid answers. What I needed was a tool that could track my inquiries, the price quoted, my potential client’s contact information, etc. In short, I was looking for an inquiry management tool cum small customer relationship management tool. Inquiry Wizard is exactly what I need: it was created especially for freelancers (not just translators), it’s very easy to use, it’s online and it’s free. I enter the relevant data every day and the tool automatically generates insightful statistics (which become all the more meaningful the more data you add over time). In addition, it has an export function to export all my potential customers’ e-mail addresses, which comes in very handy for sending them newsletters, special offers, etc.
There is no need to download or install anything. All you have to do is register with your e-mail address. The FAQ section features two birds explaining the basics in a cartoon.